Join a global organization committed to innovation and excellence. You’ll support Fraud Prevention within Fraud and Claims Protection Services (FCPS) in Retail Operations, helping protect customers and the firm from loss. On the Control Support team, you will help ensure legal, regulatory, and customer expectations are met through strong reporting and controls.

As a Business Analysis Manager on the Fraud Prevention Control Support team, you will lead a team that uses data and reporting to protect and strengthen the businesses we support. You will identify customer, employee, and operational pain points, then drive data-informed solutions that reduce friction while maintaining strong fraud controls. You will conduct root cause analysis and translate insights into clear business cases and recommendations for senior leadership.

Job Responsibilities

• Lead, coach, and develop a team of 4–6 controls analysts to deliver high-quality analysis and reporting outcomes.
• Own and manage a large book of work, including 150+ control reports and associated business requirements documentation.
• Partner with technology and reporting teams to lead break-fix execution and sustainment for critical controls reporting.
• Maintain complete and accurate documentation that meets internal and external standards and supports effective governance.
• Review controls reporting against documented risks to confirm ongoing coverage and alignment to control objectives.
• Stress test reporting logic, identify false positives, and drive enhancements that improve signal quality while preserving risk protection.
• Build reporting and metrics that communicate portfolio health, trends, and priorities for leadership and partners.
• Lead programs and projects that span multiple fraud processes and teams, delivering measurable control and operational improvements
• Serve as a subject matter expert for audits and exams by clearly explaining report purpose, logic, and outcomes.
• Create data-backed business cases and recommendations to address customer experience, operational, and control pain points.
• Present insights, risks, and proposed solutions to senior leaders in business reviews and strategic forums.

Required qualifications, capabilities, and skills

• 7+ years of experience in business analysis/analytics, controls, audit/audit testing, or related work.
• Demonstrated people leadership experience managing and developing teams.
• Strong written and verbal communication skills, including executive-level presentations and storytelling with data
• Ability to gather, analyze, synthesize, and visualize large and diverse datasets to support issue management and performance management.
• Working knowledge of program and project management disciplines and delivery practices.
• Proven ability to influence and partner effectively across functions and levels in a complex organization.
• Ability to translate technical findings into clear business impacts, risks, and recommended actions.
• Strong prioritization skills with the ability to manage a fast-moving portfolio amid changing priorities.

Preferred qualifications, capabilities, and skills

• Experience with analytics tools or languages such as Python, R, SAS, or Alteryx.
• Strong knowledge of fraud prevention processes such as new account screening, online/electronic transactions, check/deposit holds, or compliance closures.
• Experience owning control reports and maintaining business requirements documentation in partnership with data or reporting teams.
• Familiarity with audit and regulatory expectations related to controls and reporting.