Job Description: Vice President Experience Design – Employee Experience Design Team

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in the Employee Experience Design team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

As an Experience Design Vice President within JPMC’s Employee Experience Design team—a dedicated group of UX designers and researchers supporting employee-facing product teams—you will lead a cross-functional effort to improve the Help & Support experience for 300,000+ employees worldwide. In this senior design role, you will drive end-to-end experience enhancements from Discovery (creative briefs, journey mapping, service blueprints) through Concepting (wireframes, prototypes), Design, and Launch, working across an ecosystem that includes both SaaS vendor solutions and JPMC-specific platforms. You will frequently take point on clarifying problem statements and objectives, while coaching and mentoring junior team members through the creation of high-quality UX deliverables.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Experience with Service Design techniques (user journey mapping, service blueprinting)
• Experience with Usability Testing, and Heuristic Analysis