At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering at JPMorgan Chase within the Digital Channels, Payments Technology team, you manage one large area or multiple smaller ones with advanced technical knowledge to resolve complex issues. Exercise independent judgement within general guidelines and parameters to determine appropriate actions.

Job responsibilities

• Manages technical areas within infrastructure engineering, including cloud platforms (public/private), data centers, compute, storage, and end-user technology, collaborating with other application owners, infrastructure teams, security, and operations.
• Defines and executes multi-year infrastructure strategy aligned with business and technology objectives, driving modernization, cloud migration, and reliability initiatives.
• Leads the evolution from traditional data centers to a hybrid multi-cloud operating model, championing cloud-native principles, infrastructure-as-code (IaC), and automation.
• Manages and implements corporate and divisional operational plans, providing broad direction to teams, team leads, and supervisors, and ensuring operational excellence and reliability (99.99%+ uptime for critical services).
• Oversees design, implementation, and maintenance of servers, storage, networking, virtualization, cloud services, and data center facilities.
• Implements and oversees Site Reliability Engineering (SRE) practices, robust monitoring, disaster recovery planning, and major incident response, fostering a blameless post-mortem culture.
• Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements.
• Drives multiple complex projects, processes, and initiatives, including cloud transformation (AWS), cloud governance, cost optimization, and vendor relationships.
• Develops and executes the function’s objectives with accountability for outcomes, including staffing, budget, and relevant profit and loss.
• Mentors and coaches junior engineers and technologists, leading, mentoring, and growing a team of Infrastructure Engineers, Architects, and Specialists.
• Champions the firm’s culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills

• 15+ years of experience in enterprise infrastructure engineering, with significant leadership at Director / ED level, including proven ownership of mission-critical, 24x7 transaction platforms at enterprise scale.
• Demonstrated experience influencing line of business and firmwide technology strategy within a large, regulated financial services institution (bank, capital markets, insurance), with deep understanding of the financial regulatory landscape.
• Deep hands-on experience with public clouds (AWS, Azure, GCP) in an enterprise setting, and expert knowledge of modern infrastructure: virtualization, containers (Kubernetes), software-defined networking, infrastructure-as-code (Terraform, Ansible).
• Proven experience with large-scale data center operations and migrations, and strong understanding of networking, security, and disaster recovery/business continuity planning.
• Experience managing cross-functional teams of infrastructure engineers, hiring, developing, and recognizing talent.
• Exceptional communication, stakeholder management, and strategic planning skills, with proven ability to influence at the executive level.
• Exposure to managing and developing budgets.

Preferred qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts.
• Experience with Infrastructure as Code tools (Terraform, Ansible, Puppet, Chef).
• Experience driving automation to reduce manual intervention and MTTR (Mean Time to Recovery).
• Experience implementing Blue Green deployment strategies and continuous production deployment.
• Experience fostering a culture of collaboration, continuous improvement, and high performance.