Vice President, Production Services Infrastructure Support (Service Management)

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Production Services Infrastructure Support to join our TSG, Network Services team. This role is in Lake Marry, FL or Pittsburgh PA

In this role, you’ll make an impact in the following ways: 

• Govern application lifecycle: intake, deployment, configuration, and change management aligned to ITIL (Incident, Problem, Change, Configuration, Service Management).
• Define, standardize, and maintain the Network Services catalog (services, SKUs, SLAs/OLAs, dependencies, chargeback, onboarding/offboarding flows).
• Implement lifecycle governance for services: introduce, modify, deprecate, and retire with clear change controls and communications
• Measure consumption, performance; drive continuous improvement and catalogue rationalization. Collaborate with Security, Risk and Infrastructure teams to reduce Time to Remediate and improve compliance posture 
• Partner with Architecture, Engineering, Solutions and Operations for strategy, Standards, releases and compliance. Own commercial relationships with key network vendors and MSPs 
• Facilitate enforcement of SLAs, QBRs, Service Reviews & Improvement, and track financials for cost optimization. Champion process automation, standardization and self-service to reduce toil and improve reliability and speedier delivery of services 
• End-to-end application management and compliance assurance across enterprise environments. Own the lifecycle of application/infrastructure delivery and security controls, aligning to ITIL practices and regulatory requirements.
• Partner with platform, security, and audit teams to design, operate, and continuously improve controls that protect applications, facilitate remediation of vulnerabilities, and maintain evidence for compliance.
• Maintain audit readiness: control documentation, evidence collection, periodic reviews, and remediation of findings. Drive observability: implement health/availability/performance monitoring; refine alerting to reduce noise and speed response.

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science, Information Technology, or a related field. - Professional certifications in relevant technologies or infrastructure management are preferred. **EXPERIENCE: ** Typically 6-10 years of experience. 7-9 years of experience in campus network routing and switching required.
• Strong foundation in ITIL processes, application management and Service Management. Working knowledge of vulnerability management and audit/compliance workflows.
• Compliance & Vulnerability: CVE/CVSS frameworks; common scanners (e.g., vulnerability scanning tools); ticketing/ITSM platforms aligned to ITIL.
• Observability & Logging: SIEM/log analytics, performance monitoring, configuration baselines and drift detection. Automation understanding/awareness: scripting (e.g., Python), configuration management tools (e.g., Ansible) to standardize and enforce controls will be an added advantage. Ability to collaborate across infrastructure, security, and application teams; clear communication and ownership mindset.
• Proven track record managing SLAs/OLAs, budgets and vendor relationship. Excellent business communication, stakeholder management and cross functional skills 

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.