Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.

Job responsibilities

1. Provide overall supervision / leadership to the staff during shift operating window.
2. Monitor and report shift and site/ shift performance.
3. Review staffing and volume trends to ensure the optimal capacity plan is in place.
4. Foster information sharing so that continuity of data exists within the site and across the business.
5. Develop an environment of continuous focus on quantifiable productivity and quality.
6. Constantly review processes and performance with focus on improving departmental competency / performance rating
7. Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
8. Set expectations with team, regarding positive motivation and leading through accountability.
9. Develop a team that is responsive to dynamic organizational and operational changes
10. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
11. Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.

Required qualifications, capabilities, and skills

• Masters Degree (e.g. CA, ICWA, and MBA) with at least 3 years of post qualification experience in similar environment or
• Graduate with Minimum 10 years Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.
• Excellent written & oral communication skills in English.
• Demonstrate leadership and people management skills.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.

Preferred qualifications, capabilities, and skills

• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage