The Project Approval Group (PAG) in Chase Home Lending manages the collection, review, and delivery of critical project documents to ensure compliance and support mortgage processing. PAG acts as a liaison between processing, underwriting, operations, and sales teams to facilitate seamless workflows and deliver high-quality customer service

As the Processing Manager for the Project Approval Group (PAG) in Chase Mortgage Banking, you will lead, mentor and support a team of PAG Processors to consistently exceed corporate standards for productivity, quality and customer satisfaction.

Job Responsibilities:

• Provide day-to-day leadership and guidance by establishing clear performance goals, monitor progress and implement corrective action or development plans as needed
• Delegate tasks, deliver targeted training and offer ongoing coaching to build team capabilities
• Drive operational excellence by ensuring accurate, up-to-date data entry across all relevant systems and platforms
• Oversee the timely collection, review and delivery of critical project documents—appraisals; budgets and financial statements/IRS Form 1120s; Covenants, Conditions & Restrictions (CC&Rs); by-laws; insurance declarations; leasehold agreements; project questionnaires; and any other required materials
• Collaborate and communicate effectively: Proactively call and correspond with internal partners (Underwriting, Operations, Sales) and external stakeholders to resolve questions, clarify requirements and accelerate project timelines
• Provide regular status updates—both orally and in writing—to senior management, cross-functional teams and external clients
• Partner with Project Approval Group (PAG) Underwriting, Operations and Sales: Serve as primary liaison to facilitate seamless handoffs between processing, underwriting and field teams
• Leverage in-depth knowledge of program documentation and underwriting guidelines to anticipate issues, recommend solutions and ensure compliance by combining strong people leadership with rigorous process management and clear, timely communication, you will help the PAG team achieve its monthly and annual objectives while delivering an exceptional experience to our customers and partners.

Required Qualifications, capabilities and skills

• 2+ years’ experience as a manager or supervisor
• 2+ years’ experience in the mortgage lending business
• Excellent analytical and decision making skills
• Effective verbal and written communication skills
• Proven negotiation skills
• Familiarity with navigating a Microsoft Windows environment and have a working knowledge of Microsoft Office software.
• Adhere to turn time commitments while working in a high-volume environment
• Must have excellent teamwork orientation and the ability to work independently in a fast moving environment

Preferred Qualifications, capabilities and skills

• Bachelor degree preferred