Channel Marketing - Offers Transformation, Product - Vice President at JPMorgan Chase

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Consumer Bank – Connected Marketing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Owns and leads the modernization and transformation of critical customer experiences
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages product releases and fully accountable for all testing pre and post deployment
• Own production monitoring and actively triaging issues with technology partners
• Own the Product planning process and travel to meet with partners and stakeholders
• Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
• Partners with cross-functional teams (e.g., engineering, design, analytics, and operations) to deliver scalable, resilient, and high-quality product solutions
• Leads end-to-end product life cycle execution from ideation through launch, incorporating client feedback to continuously improve product performance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience partnering with and supporting multiple lines of business
• Proven ability to fully own and account for a substantial book of work with autonomy
• Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
• Proven experience owning customer-facing experiences that drive engagement and retention
• Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
• Strong analytical and problem-solving skills, including the ability to define, measure, and optimize key performance indicators
• Strong communication and stakeholder management skills, with the ability to influence decisions across cross-functional teams
• Ability to use data, customer insights, and performance metrics to inform decisions and continuously improve product outcomes

Preferred qualifications, capabilities, and skills

• Experience in leading highly visible, strategically critical initiatives under tight deadlines
• Demonstrated prior experience working in a highly matrixed, complex organization
• Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
• Experience influencing without direct authority and driving alignment across diverse stakeholder groups
• Demonstrated ability to support successful product launches through coordinated planning, testing, and post-launch monitoring
• Familiarity with delivering products that prioritize scalability, resiliency, and stability in highly regulated environments
• Strong ability to translate customer insights and market trends into actionable product strategies and roadmap enhancements