Are you ready to make a meaningful impact in Home Lending Originations? As a Quality Specialist IV within JPMorgan Chase, you will play a pivotal role in maintaining our high standards of quality and compliance. Your primary focus will be conducting meticulous quality control reviews, ensuring adherence to our internal standards, procedures, and regulatory requirements. You will analyze quality results, identify root causes, and suggest solutions to problems. Your ability to think strategically will be crucial in identifying improvement opportunities and enhancing our processes. Join us to help shape the future of our customer experience and operational excellence.

As a Quality Specialist IV in the Business Call and Digital Oversight Monitoring Team, you will oversee quality and risk controls for Home Lending Originations. You will partner with Sales and Operations to ensure our communications and processes meet regulatory and policy standards. Your expertise will help us deliver outstanding customer experiences and maintain operational excellence. You will have the opportunity to work independently, manage multiple priorities, and contribute to process improvement initiatives.

Job Responsibilities

• Monitor and document performance of Home Lending Originations Sales and Fulfillment staff through conducting call and digital reviews.
• Identify strengths and deficiencies in processes, ensuring regulatory compliance and adherence to policies.
• Ensure all quality-related requests are completed accurately and timely.
• Collaborate with Sales and Fulfillment teams to drive quality metrics and process improvements.
• Communicate progress on risk and controls management to leaders.
• Promote a culture focused on quality, process improvement, and risk mitigation.
• Participate in and coordinate process improvement projects and initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent experience in Home Lending, quality, or controls, including Originations Sales and Fulfillment.
• Minimum 3 years of combined Home Lending, quality, and/or controls experience. Demonstrated experience in regulatory compliance, including knowledge of Federal and State requirements and Home Lending policies/systems.
• Strong analytical, research, and problem-solving skills.
• Proficient in Excel, Word, and PowerPoint. Excellent written and oral communication skills.
• Ability to participate in quality/process improvement initiatives independently.
• Detail-oriented with a high degree of accuracy.
• Teamwork-oriented and able to collaborate effectively.
• Self-motivated with the ability to prioritize and manage multiple tasks simultaneously.
• High degree of professionalism and sense of urgency.
• Bi-lingual in English/Spanish

Preferred Qualifications, Capabilities, and Skills

• Beginner-level proficiency in data analytics for interpreting and utilizing data effectively
• Developing skills in automation to improve control operations and efficiency.
• Flexible and adaptable to changing priorities.
• Basic mentoring skills to support team members and contribute to a collaborative environment (Excel, Tableau, Alteryx).

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.