As part of the Quality Control team, you will be a key part of the CIB business.

As KYC quality control Manager. You will be a key part of the CIB/CB businesses ensuring LATAM's team a comprehensive due diligence review is completed for new and existing clients in accordance with AML/KYC standards.

Core functional responsibilities and expectations include, but are not limited to, the following:

• Manage a group of professional that reviews client profiles, checking for consistency of the whole Lifecycle based on legal and commercial documents, to understand client's activity, structure, and associated risks.
• Lead and guide the team to understand AML policies and KYC internal procedures, to execute Due Diligence in accordance with local and global principles.
• Resolve issues by identifying underlying or hidden problems and patterns.
• Build knowledge of procedures, systems, products and services.
• Foster partnerships with other supporting areas such as Legal, Compliance, Internal Controls, Technology, Client Services, including Global WKO teams.
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily workload to maximize teams' productivity utilizing time management and organizational skills.
• Follow all established policies, procedures and practices.
• Project a confident and professional presence to all the extended teams we work with.
• Oversight, control and deliver solutions to escalation of complex cases and management situations in a timely manner.

Additionally, you will be expected, over time, to get involved with other activities being run within the team or within the BACC corporate center. Also, we currently operate in the hybrid work model i.e. three days in the office and two days work from home. However, at some point of 2026 we will be return to the office full time (company directed).

Skills required:

• Excellent communication skills both written and verbal.
• Data driven mindset
• Proactive decision maker to achieve results.
• Highly organized, proactive and motivated with strong prioritization skills, innovation and problem-solving skills
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Sense of urgency/ability to work well under pressure and tight deadlines
• Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment, as well as handling multiple tasks and changing priorities on a daily basis.
• Understanding of automation and simplification of process, oriented to the use of new technologies
• Risk based approach
• Knowledge of tools such as Alteryx, Tableau, BI, Ui Path, will be considered an asset.

Required Experience:

• College degree preferred, or equivalent work experience.
• Preferred minimum of eight to ten years of KYC operations or AML-Compliance experience, preferably related to banking or financial service industry.
• Proven experience of talent development. Leadership and management experience, minimum 3 to 5 years.
• Senior Reporting experience. Translating complex data into actionable insights to WKOR Global and Regional management.
• Fluent English is mandatory, both written and verbally.