Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Technology Support III Engineer at JPMorgan Chase within the Corporate Enterprise -Technology Infrastructure Platforms, you apply your deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. In this role you will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope

• Drives a workstream or project consisting of one or more infrastructure engineering technologies

• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes

• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity

• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

• Adapts to a 24/7 operational model and capable of handling Priority 1 and P2 incidents. Utilizes expertise and innovative approaches to troubleshoot various platform issues.

• Adds to team culture of opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience

• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments

• Demonstrated experience in troubleshooting a variety of infrastructure platforms, as well as functional, hands-on understanding of database administration and Linux administration.

• Strong knowledge in various infrastructure platforms like Linux, Kubernetes, AWS, terraform, Splunk, Grafana, Datadog, Cassandra, Oracle, Cockroach

DB and Networking experience:

• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)

• Strives to continue to develop technical and cross-functional knowledge outside of the product

• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

• Experience in identifying and resolving different issues faced on public cloud platforms and drive service improvement plans.