Wholesale Lending Services Control Manager - Vice President

Join our dynamic Wholesale Lending Services team, where you’ll help shape a proactive risk and control culture across a global organization. You’ll collaborate with talented colleagues and business partners to deliver impactful solutions that protect our business and support our clients.

As a Control Manager – Vice President in Wholesale Lending Services, you will play a critical role in strengthening our control environment and supporting regulatory oversight. You’ll lead a global team, partner with stakeholders across Commercial & Investment Banking, and drive initiatives that mitigate risk and enhance operational effectiveness. Your expertise will help ensure our processes are robust, sustainable, and aligned with the highest standards.

Job Responsibilities:

• Foster a proactive risk and control culture by identifying process gaps, challenging the status quo, and promoting continuous improvement.
• Support business partners with in-depth analysis of key processes, risks, and controls.
• Conduct comprehensive risk assessments to identify and mitigate key risks.
• Manage control-related activities, including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing.
• Provide leadership for end-to-end execution of CORE, including control break resolution to reduce financial, regulatory, and reputational risk.
• Ensure business engagement and accountability in control-related activities.
• Review and analyze program data (e.g., Key Risk and Key Performance Indicators) to inform business strategies.
• Collaborate with colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions.
• Serve as a subject matter expert for operational risk, advising on emerging trends, risk events, metrics, and governance.
• Influence stakeholders and drive decision-making to support risk management objectives.
• Develop and deliver compelling executive presentations to drive improvement opportunities.

Required qualifications, capabilities, and skills:

• Minimum 5 years of experience in financial services, lending, risk operations or management, controls, audit, quality assurance, operational risk, or compliance.
• Proven experience managing people and leading teams in business operations or risk/control environments.
• Proficiency with Control Management systems (e.g., CORE).
• Advanced knowledge of control and risk management concepts, with the ability to design, evaluate, and implement CORE processes.
• Strong PowerPoint skills, with the ability to create impactful executive presentations.
• Demonstrated ability to make informed decisions, influence stakeholders, and justify recommendations.

Preferred qualifications, capabilities, and skills:

• In-depth business knowledge of lending or risk operations, regulatory requirements, and risk profiles.
• Technical acumen to identify and implement technical solutions for business challenges.
• Exceptional written and verbal communication skills, with the ability to influence business leaders.
• Strong interpersonal, collaboration, and relationship-building skills.
• Ability to work autonomously, adapt to shifting priorities, and thrive in a fast-paced environment.
• Advanced problem-solving and analytical skills, including root cause analysis and data synthesis.
• Experience developing action plans, managing change, and ensuring sustainable control solutions.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).