Join our dynamic team as an Operations Manager II, where your leadership will shape the future of Home Lending. This role offers a unique opportunity to drive efficiency and excellence in a fast-paced environment. Be part of a team that values innovation, collaboration, and continuous improvement. Your expertise will be instrumental in achieving our organizational goals and enhancing our service quality. Embrace the challenge and make a significant impact on our operations.

As an Operations Manager II within Escrow, you will oversee a team of Associate Operations Supervisors. You will lead efforts in managing and processing loans, focusing on Escrow Servicing, Centralized Quality, and Vendor Audit work groups. You will work closely with domestic partners and senior leaders to identify opportunities for efficiency and goal attainment. Your role is pivotal in fostering a culture of excellence and driving continuous improvement.

Job responsibilities:

• Leads and inspires a team of Associate Operations Supervisors.
• Directs efforts in managing and processing mortgage and home equity loans.
• Focuses on Escrow Servicing, Centralized Quality, and Vendor Audit work groups.
• Exhibits exceptional communication skills.
• Demonstrates capacity to lead, develop, and inspire team members.
• Drives exceptional performance by setting a positive example.
• Engages with domestic partners and senior leaders strategically.
• Identifies and capitalizes on opportunities for enhancing efficiency.
• Navigates a dynamic and demanding environment with agility.
• Leverages collaborative efforts to achieve objectives.
• Cultivates a culture of excellence and continuous improvement.

Required qualifications, capabilities, and skills:

• Minimum of 5 years of experience in Operations Management.
• Proven leadership skills with the ability to inspire and develop teams.
• Strong communication and interpersonal skills.
• Experience in mortgage and home equity loan processing.
• Analytical acumen and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong focus on achieving organizational goals.
• Experience in managing Escrow Servicing and Vendor Audit work groups.
• Ability to engage with senior leaders and domestic partners.
• Demonstrated capacity for strategic thinking and planning.
• Commitment to fostering a culture of excellence.

Preferred qualifications, capabilities, and skills:

• Knowledge of Home Lending is an advantage.
• Experience in Centralized Quality management.
• Familiarity with auditing functions within the mortgage industry.
• Advanced degree in business or related field.
• Certification in operations management or related discipline.
• Experience in leading cross-functional teams.
• Knowledge of industry best practices and trends.

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.