As a Content Production Associate in HR Digital Content, you will play a contributing role in shaping employee experiences by planning, creating, and structuring knowledge content. You’ll be involved in the end-to-end lifecycle of content, streamlining production, scheduling, and distribution workflows to ensure quality, consistency and timely delivery.

Support strategic content programs and initiatives from conception to execution by leveraging your CMS expertise. Your work will have a significant impact on various departments, ensuring alignment of content operations with our business strategy and vision.

At the Associate level, demonstrate your proficiency in core content craft and delivery skills, while continuously developing your expertise in these and other design areas. Your work will have an impact on enhancing employee experience and building confidence in our products and services.

Job responsibilities

• Plan and create engaging, user-friendly content for knowledge articles and adhere to the firm’s standards and best practices.

• Structure and organize content using information architecture principles to enhance user experience and facilitate easy navigation within products and services.

• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.

• Draft clear, concise, engaging content for diverse audiences and communicate complex concepts effectively.

• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.

• Engage in iterative design processes and use user feedback to improve content quality.

• Use your skills in data analytics and digital proficiency to deliver results aligned with business strategy.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in content editing, writing, marketing, operations or a related field

• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences

• Experience in various mediums for effective communication of ideas, concepts and experiences

• Advanced skills in written and verbal communication, ensuring clarity in all messaging

Preferred qualifications, capabilities, and skills

• Proficiency in using content management systems (HTML knowledge is a plus)

• Interest and familiarity with AI and LLMs

• Ability to manage diverse stakeholder feedback

• Experience adhering to style guides and design system guidance

• Attention to detail and knowledge of editing best practices