Make inclusion tangible every day. In this role, you’ll help colleagues with disabilities and neurodivergent colleagues build confidence, strengthen job skills, and thrive at work through personalized coaching and practical supports. You’ll also help expand and improve a growing program that creates more accessible pathways into meaningful careers at JPMorgan Chase.

As a BeST Job Coach (Customized Supported Employment) within the Business Solutions Team, you will partner with colleagues and managers to deliver individualized, strengths-based coaching that strengthens job-task proficiency, establishes sustainable routines, and supports meaningful workplace connection. You’ll contribute to a supportive, mission-driven team culture focused on thoughtful job design, structured onboarding, and ongoing development. Your work helps strengthen an inclusive workplace while supporting operational consistency as the program grows.

Job responsibilities

• Develop individualized coaching and development plans using supported and customized employment practices
• Deliver one-to-one and small group coaching focused on job-task proficiency, routines, confidence, and workplace interpersonal skills
• Partner with colleagues to understand strengths and support needs and translate them into actionable growth plans
• Collaborate with managers to clarify role expectations, remove barriers, and strengthen day-to-day performance
• Coordinate with internal partners and, when applicable, external support providers to align goals and reinforce coaching strategies
• Evolve coaching tools and practices by sharing lessons learned and helping standardize approaches across the program
• Support program growth by contributing to new market launches and strengthening the overall support ecosystem
• Document coaching plans, progress, and outcomes with discretion and attention to detail
• Communicate clearly with stakeholders through written updates and presentations tailored to different audiences
• Navigate difficult conversations professionally and constructively to drive positive outcomes

Required qualifications, capabilities, and skills

• High school diploma or equivalent
• Experience providing supported or customized employment services or vocational coaching, including on-the-job training, skills instruction, and workplace integration
• Ability to create individualized coaching plans aligned to role requirements, strengths, and support needs
• Ability to work independently, manage multiple priorities, meet deadlines, and maintain high-quality outcomes
• Ability to identify risks and issues, apply practical problem-solving, and escalate appropriately when needed
• Ability to influence and partner effectively with peers and senior stakeholders to drive decisions and outcomes
• Strong communication skills, including creating clear written materials and delivering presentations to varied audiences
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Commitment to disability inclusion and the ability to build trusted relationships that support strong outcomes

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in social sciences or a related field (or equivalent relevant experience)
• Experience driving process discipline, quality, timeliness, and KPI-based management in structured, evolving environments
• Familiarity with workplace accommodations and inclusive practices for visible and non-visible disabilities, including knowing when to involve the right partners
• Relevant credential(s) related to vocational rehabilitation, job coaching, or employment supports
• Strong documentation and reporting skills for maintaining coaching plans, progress tracking, and outcomes reporting
• Understanding of operations fundamentals such as coaching, process design, quality control, metrics, and related practices