Client360 is one of JPMorgan Chase Commercial & Investment Bank’s strategic pillars, building the future of our business, and unifying the data fabric of all client activity. Combined with external data, Client360 leverages this unique data asset to deliver insight and enterprise rewiring at scale.

As Business Initiatives Manager, you will convert strategy into execution. You will support the delivery of priority initiatives that improve Client360’s operational effectiveness and business adoption, partnering closely with product and technology teams.

Operating within Data, Digital & AI, you will work with business leaders, engineering, and operations to implement data- and AI-enabled commercial solutions for executives, team leads, and frontline bankers—tracking progress, removing blockers, and ensuring outcomes are measurable and aligned to program objectives.

Job Responsibilities

• Supports the development and execution of business initiatives for the Client360 Transformation, ensuring alignment with CIB-wide goals and broader organizational objectives.
• Participates in the planning, execution, risk management, and delivery of business programs, including frameworks for process improvement, data quality, and operational efficiency.
• Contributes to business initiatives, from ideation and strategic development to implementation and continuous improvement, adapting to evolving business needs and managing risks to achieve growth targets.
• Coaches and mentors junior team members on best practices in business analysis, solution generation, stakeholder engagement, and change management, enabling effective delivery of objectives.
• Collaborates with engineering, operations, and business teams to maintain and enhance processes and platforms, ensuring scalability, reliability, and user-centricity.
• Helps define the business experience for Client360, focusing on process optimization, data-driven insights, and stakeholder satisfaction.
• Supports foundational business processes that enable Client360.
• Assists in establishing and monitoring key performance indicators, ensuring initiatives deliver measurable business value and support long-term strategic goals.
• Leverages analytics, including machine learning and AI, to help derive actionable business insights from integrated data and third-party sources, supporting comprehensive client profiles and improved decision-making.
• Understands the needs of internal teams and anticipates future requirements, collaborating with stakeholders across Markets, Payments, Global Banking, and the Private Bank to drive consistency and adoption of business initiatives.
• Utilizes business initiatives to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise delivering business initiatives, projects, or transformation programs.
• Strong knowledge of business process improvement, strategic planning, and data analytics.
• Demonstrated ability to support adoption of key business lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience supporting change within organizations and managing stakeholders across multiple functions.
• Track record of contributing to large-scale business integration and analytics projects.
• Good understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
• Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
• Experience in working with cross-functional teams and managing stakeholders to drive business innovation.
• Excellent problem-solving skills and strategic thinking about business initiatives and their impact on organizational objectives.
• Strong communication and interpersonal skills, with the ability to articulate and present complex business concepts and insights to both technical and non-technical audiences.
• Experience with emerging technologies and best practices in business analytics and CRM.

Preferred qualifications, capabilities, and skills

• Experience working in a highly matrixed, complex organization.
• Experience in business process management, CRM systems, or related fields within a financial institution.
• Bachelor’s degree in Business, Data Science, or a related field; advanced degree preferred.
• Experience in ensuring customers and stakeholders are engaged and positive about the initiatives delivered.