JPMorgan Chase is investing in a digital transformation strategy, exploring innovative ways to attract customers, deepen customer engagement and achieve increased customer satisfaction through efficient and thoughtful interactions with digital products and experiences. We continue to strive toward transforming customer experiences, simplifying business processes whilst remaining laser focused on product excellence.

Our Firm Wide Risk Function:

Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

This exciting and critical position within Chase UK’s 2LOD Credit Risk function will support development and execution of all collections and recoveries related oversight activities across all consumer products.

The successful candidate will work in a highly dynamic and innovative environment and will have the opportunity to monitor and ensure adherence to collections policies and requirements for ICB products and services. This is an exciting role working closely with colleagues in wider credit risk management teams, Product, Marketing, Operations, Legal, Compliance, Core Banking and Technology.

The successful candidate will report into the Credit risk oversight lead for collections.

This an excellent opportunity for an individual who thrives in a fast-paced and team-oriented environment where consumer credit risk collections knowledge , analytical skills , strong oversight skills and attention to detail are required.

Core Responsibilities:

• Design, maintain and ensure ongoing 2LOD credit risk oversight of collections standard and related processes and controls.

• Ensure 1LOD adherence to collections and recoveries standards or mandates.

• Provide subject matter expertise on collections requirements, processes and controls.

• Plan and execute range of oversight activities, such as in-cycle testing, exception reporting, individual case reviews, customer outcome reviews, thematic reviews, that target focus areas across collections and recoveries; as well as any ad hoc reviews related to customer profile changes and significant external events

• Prepare comprehensive reviews to drive a shared understanding across business stakeholders on any collections or recoveries related oversight activity, including issue(s) identification, inherent risk rating assessment of the issue(s), issue findings action plan. and monitoring and oversight of issue remediation

• Actively distribute credit risk collections oversight reviews as required to the Credit Risk Oversight Forum and Risk Committees.

Qualifications and experience:

• A collections and recoveries professional within the banking or consumer credit sector

• Strong analytical & problem solving skills with attention to detail

• Deep understanding of collections & recoveries domain, processes and related analytics.

• Deep understanding of UK consumer debt collections landscape and related regulatory expectations.

• Knowledge of collections outsourcing models – first party, third party collections, agency management, debt sale etc.

• Degree level education with 3 years or more of relevant work experience

• Advanced PC Skills, Word, Powerpoint, and Excel (graphs, charts, formulas etc.)

• Experience of how to perform data extraction, manipulation and analysis in a programming language is a plus (such as SQL, Python)

• Demonstrated excellent written and oral communication skills to clearly present analytical findings, issues and make business recommendations

• Able to work effectively in agile environments, delivering value whilst managing & adapting quickly to fast paced change

• Evidence of initiative, driving results, teamwork and collaboration