As an Associate Design Program Manager in the Commercial and Investment Bank’s Experience Design (XD) organization, you’ll help shape the future of our Payments business and a 175+ design team by driving innovation, optimizing operational processes, and enabling impactful design solutions at scale.

This position requires a proactive individual with strong organizational and problem-solving skills, and a willingness to embrace experimentation and continuous improvement in a fast-paced environment where AI-enabled solutions are rapidly transforming how we approach and deliver work. By combining your expertise in design program management and the digital product development lifecycle, you will play a key role in piloting and scaling new AI-powered tools and solutions to enhance efficiency, creativity, and innovation across our design processes.

Job Responsibilities:

• Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution.
• Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring that resources are aligned with the highest priority strategic business initiatives.
• Drive the adoption and evolution of the design system by collaborating with cross-functional teams and ensuring alignment with organizational goals and design standards.
• Work closely with design, product, and engineering teams to incorporate quality mechanisms throughout the product development lifecycle.
• Lead the design team's adoption and improvement of Agile practices by introducing ceremonies, promoting cross-functional collaboration, and advocating for Agile principles to boost efficiency and transparency.
• Develop, maintain, and share best practices, standard operating procedures, and templates for the portfolio and the broader team.
• Advocate for the role of design in product development by educating stakeholders and translating design deliverables into tangible business outcomes.

Required qualifications, capabilities, and skills

• 3+ years of experience managing and scaling UX programs, as well as driving operational efforts.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Skilled in collaborating, building relationships, and communicating effectively with diverse stakeholders, including cross-functional partners, design leadership, and business teams.
• Enthusiastic about championing best practices for design teams and enhancing cross-functional collaboration.
• Proficient in Jira, Confluence, Figma and MS Office Suite.
• Demonstrated interest or experience in adopting emerging technologies, including AI tools, to improve design and operational processes.
• Strong facilitation, and project management skills.

Preferred qualifications, capabilities, and skills

• Experience with the product development lifecycle.
• Knowledge about the design industry and current trends.
• Professional qualification in Project Management or Agile/Scrum Certification.
• Familiarity with AI-powered design tooling is a plus.