Transactions Specialist at JPMorgan Chase

Join JPMorgan Chase’s Regulatory Control Operations team to deliver timely, compliant subpoena and legal document responses that protect customers and the firm.

As a Subpoena Response Specialist within Legal Response Operations aligned to Regulatory Control Operations (Centralized Transaction Operations, Consumer and Community Banking), you manage end-to-end processing of external legal requests for customer information and account documents. You research multiple internal systems to retrieve, validate, and fulfill documents within defined and occasionally expedited SLAs while adhering to strict data security and control standards. You coordinate workflow, perform quality checks, and partner with cross-functional and geographically distributed teams to ensure accurate, timely delivery and effective issue resolution.

Job Responsibilities:

• Research internal systems to identify and retrieve accurate documents required for subpoenas and other legal/customer requests.
• Sort and distribute incoming work items, including electronic files, while maintaining organized records and auditability.
• Communicate with requestors via email to resolve open requests, clarify requirements, and close out exceptions.
• Investigate exceptions, troubleshoot missing or unclear documentation, and determine the correct retrieval path across systems.
• Coordinate daily workflow by monitoring volumes, prioritizing queues, and assigning items for completion based on SLAs.
• Perform quality checks, identify coaching opportunities, and deliver training with side-by-side support to improve accuracy and consistency.
• Escalate critical issues appropriately and report daily status through checklist completion and operational reporting.

Required qualifications, skills, and capabilities

• Graduate degree in any stream
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
• Strong analytical and problem-solving skills with meticulous attention to detail
• Ability to work US production schedules (evening shift), manage high volumes, and adapt to process changes

Preferred qualifications, skills, and capabilities

• Knowledge of legal documents and experience in Customer Assist or similar legal-response processing
• Banking operations or financial services industry experience
• Demonstrated process improvement mindset with strong customer focus and cross-functional collaboration skills