Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

• Join a team that helps Consumer and Community Banking (CCB) Operations stay ahead of evolving legal and regulatory requirements. If you bring a continuous improvement mindset and enjoy turning complex requirements into clear execution, this role offers broad exposure and impact. As a Legal and Regulatory Change Coordinator Associate II within Consumer and Community Banking Operations, you will coordinate legal and regulatory change management across CCB Operations. You will work with Legal, functional Subject Matter Experts (SMEs), and cross-functional partners to evaluate changes from new or updated laws and regulations and support implementation and sustainment. You will maintain high-quality legal obligation mapping and help ensure timely adoption across approximately 20 Operations functions. You will contribute to process improvements and best-practice adoption. Job Responsibilities- Partner with functional SMEs, Legal, Compliance, and Operations leaders to evaluate regulatory and legal changes and implement required updates across CCB processes and controls.
• Manage sustainment to keep legal obligation-to-procedure mappings current through BAU changes in a dynamic legal/regulatory environment.
• Monitor business assessments and end-to-end implementation of legal changes, ensuring scope, ownership, and timelines are clear and tracked.
• Drive consistency and quality of intake, evaluation, and change implementation processes across ~20 Operations functions, including standard templates, workflows, and controls.
• Track and report SLAs, throughput/volumes, performance metrics, issues, and risks to leadership; escalate blockers and propose remediation plans.
• Onboard, coach, and support new functional SMEs across Operations, including training on process, tooling, documentation standards, and quality expectations.
• Identify, influence, and partner to deliver process improvements that streamline intake, accelerate assessment, enhance traceability, and strengthen control evidence.

Required Qualifications, Capabilities and Skills- Strong understanding of regulatory change lifecycle (intake, impact assessment, implementation, validation/sustainment) and linkage of legal obligations to procedures and controls.

• Experience coordinating across multiple functions with differing priorities; proven ability to standardize processes and drive consistency at scale.
• Proficiency with workflow and governance tools (e.g., GRC platforms, inventory/obligation repositories, Jira/Service Now, Share Point/Confluence); strong Excel/PowerPoint skills.
• Excellent communication, stakeholder management, and facilitation skills; comfortable presenting status, risks, and decisions to senior stakeholders.
• Analytical, detail-oriented, and organized; able to manage metrics, SLAs, and deadlines across a high-volume change portfolio.

Preferred Qualifications, Capabilities and Skills- Bachelor’s degree or equivalent experience; advanced degree (e.g., JD, MBA)

• 3+ years in regulatory change management, compliance, risk management, legal operations, or operations change within financial services; CCB/retail bank experience