HR Specialty Service Professional - Bilingual English & Spanish Required at JPMorgan Chase

Develop your career in Human Resources by mastering the art of flawless transactional execution. Process moderately complex HR transactions, follow guidelines, problem solve, offer solutions, and escalate complex issues.

As a HR Specialty Servicing Professional within our Human Resources team, you will be responsible for delivering a top-tier, simplified, and personalized experience to both current and former employees in relation to their HR needs. You will engage with employees of all types at various levels, addressing a wide range of topics and issues with a keen eye for detail, thoughtfulness, and empathetic support. Adhering to company policy and guidelines, your role will support our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

• Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries
• Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
• Follows guides to process HR related transactions/activities to provide an exceptional customer experience
• Meets service level, quality, and productivity metrics as outlined on scorecards
• Follows all established processes, policies, company guidelines and regulations

Required qualifications, capabilities, and skills

• Must be fluent in English and Spanish
• Demonstrated active listening, probing, and reading comprehension skills
• Demonstrated interpersonal skills with a customer obsessed mindset
• Proven analytical and problem-solving skills
• Demonstrated ability to work in a team environment and collaborate with peers
• Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
• Must be able to work overtime and weekends to support business needs

Preferred qualifications, capabilities, and skills

• 1 year experience in a Customer Service role
• Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, Service Now, etc.)