Join us in Trust and Security, where your work helps protect our customers and drive innovation in risk management. Be part of a team that values collaboration and impact.

As a Senior Product Associate within Trust & Security, you will be instrumental in shaping the technology solutions that promote our operations. Positioned at the crossroads of business and technology, you will collaborate with colleagues across various business lines to understand challenges and opportunities. This knowledge will be transformed into high-quality technical requirements. Furthermore, you will coordinate with technical delivery teams to ensure that the solutions not only meet all requirements but also provide an exceptional business and customer experience.

Job responsibilities

• Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert to major business processes and supporting applications/capabilities
• Manage the interdependencies between product releases and other product delivery teams and activities required for end to end delivery
• Design solutions and improve existing software systems and applications to meet business requirements, working with stakeholders and technology partners
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios
• Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria

Required qualifications, capabilities and skills

• Bachelor’s degree, in engineering, computer science, technology, or related field
• 3+ years of experience in product, technology, or financial services
• Demonstrated ability to interpret and share concepts clearly & unambiguously. Being able to discuss topics with across varied audiences of business & technical resources
• Comfortable creating and presenting recommendations to leadership
• Ability to interview stakeholders, quickly understand new concepts and ask appropriate probing questions to build full picture
• Self-starter & able to manage projects from ideation through completion with strong problem-solving skills and ability to deliver actionable insights
• Ability to handle multiple projects while managing conflicting deadlines and handling ambiguity. Regularly assessing your own performance and adapting your work to achieve better results
• Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging)
• Sound knowledge and proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio

Preferred qualifications, capabilities and skills

• An advanced degree
• Experience with fraud risk and originations products