Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
• Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.
• Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
• Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.
• Develop, document, and enforce standard operating procedures; participate in on-call rotation.
• Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
• Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in SRE and/or DevOps in a enterprise-scaled environment
• Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).
• Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.
• Deep expertise in observability and incident response; able to resolve critical issues independently.

Preferred qualifications, capabilities, and skills

• Proficiency in Python, Shell, Java, and/or SQL.
• Strong ownership, accountability, and communication.
• Effective verbal and written communication skills; strong improvement mindset.
• Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
• Ability to learn new technologies or technology concepts quickly.
• Ability to work in a fast-paced team environment, balancing competing priorities/tasks.
• Ability to learn new technologies or technology concepts quickly.