Enhance customer experiences through expert content design at a leading financial institution. Join our team to make a significant impact through innovative content design that drives customer confidence and satisfaction.

As a Content Design Senior Associate in Wealth Management, you will shape customer experiences through content and help build confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, applying content design principles to improve clarity and usability. You will collaborate with cross-functional partners to ensure narrative consistency, with influence that extends to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features aligned to UX principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for diverse audiences.
• Create content taxonomies to improve organization and structure, incorporating user feedback and insights for continuous improvement.
• Apply brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations to optimize and enhance user experiences.

Required qualifications, capabilities, and skills

• 3+ years of experience in content design or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience creating content architectures, storytelling, and clear, concise writing.
• Demonstrated experience applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Ability to learn new financial services products and offerings quickly and adaptively.