Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in Merchant Services, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Lead the technical response process for RFPs, RFIs, and client questionnaires, ensuring accurate and compelling answers that highlight product capabilities and differentiators.
• Build and maintain strong relationships with key client stakeholders, acting as a trusted technical advisor throughout the sales cycle.
• Conduct product demonstrations, technical workshops, and proof-of-concept sessions showcasing merchant acquiring platforms, APIs, and fintech solutions.
• Provide deep technical guidance on integration, implementation, and customization of payment products.
• Create and maintain technical documentation, integration guides, and solution architectures for clients and internal teams.
• Mentor junior presales engineers, share best practices, and contribute to team knowledge development.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Deep understanding of merchant acquiring business models, payment processing, card networks, and settlement processes.
• Strong knowledge of APIs, payment gateways, POS systems, and integration methods (REST, SOAP, SDKs)
• Strong technical knowledge of merchant acquiring payment processing systems including familiarity with security standards (PCI DSS, tokenization, encryption) and compliance requirements
• Experience leading technical workshops, product demonstrations, and responding to RFPs/RFIs.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field

Preferred qualifications, capabilities, and skills

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field