The Commerce Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Product Operations on the Tokenization team, you will play a pivotal role in driving the successful delivery of digital products and operational excellence. You will lead projects from initial concept through final delivery by defining objectives, developing clear roadmaps, and coordinating cross-functional teams throughout each phase. This role requires a blend of strategic thinking, operational rigor, and hands-on project management to support product development and ensure alignment across business, technology, and analytics functions.

Job responsibilities:

• Support and manage projects from ideation to launch, defining objectives, developing actionable roadmaps, and coordinating cross-functional teams to ensure timely and successful delivery.
• Serve as a central point of contact, facilitating effective communication and collaboration among product, design, engineering, analytics, and business teams to ensure transparency and resolve issues promptly.
• Facilitate knowledge-sharing workshops and provide tokenization domain expertise to agile development teams, supporting their understanding and implementation of best practices.
• Simplify complex data insights and workflows to create intuitive product experiences for customers. Partner with analytics teams to track key metrics and deliver actionable reports that inform product decisions
• Analyze outcomes against success metrics, gather feedback, and document lessons learned to inform future initiatives and drive continuous improvement.
• Work closely with Product Owners and stakeholders to identify and translate business needs into detailed user stories and process flows. Set measurable goals and determine key performance indicators (KPIs) to track progress and impact.
• Review project status regularly, address risks or roadblocks, and adjust plans as needed to keep initiatives on track.
• Oversee testing, quality assurance, and stakeholder reviews to ensure deliverables meet requirements and are ready for launch. Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production ready.
• Collaborate with product, analytics, business, design, and engineering teams to define and drive product and design strategies. Work with developers and testers to ensure requirements are accurately implemented in technical designs, test plans, and scripts.

Required qualifications, capabilities, and skills:

• Minimum 3+ years of hands-on experience in product management, operations, or program/project management within financial services and digital environments, with a strong track record of delivering impactful solutions.
• Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously in a fast-paced environment.
• Genuine passion for understanding customer needs, with proven ability to translate insights into innovative digital products that enhance user experience and drive business value.
• Strong analytical skills, with experience partnering with analytics teams to track metrics and deliver actionable insights.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with agile methodologies, user story creation, process mapping, and quality assurance practices.
• Ability to proactively identify risks, resolve issues, and adapt plans to ensure successful project outcomes.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.