With best-in-class banking, credit card and wealth management services, Chase helps nearly 1 out of 2 American households make the most of their money. As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn and X. Our social media team continues to grow, and we're seeking an Associate to join our team in Chicago, Columbus, or New York.

As a Social Media Associate, Community Manager within the Chase Social Media team, you will focus on community management and social listening, supporting execution across channels and helping deliver insights that inform content and engagement strategies. You will collaborate closely with internal partners and vendors to help build and deepen connections with our online communities.

Job responsibilities

• Support day-to-day monitoring and engagement across Facebook, Instagram, LinkedIn and X to help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner.
• Escalate and/or draft responses to queries and comments across Chase social media channels in alignment with established playbooks and guidance.
• Contribute to building engaging online communities and support social content development (content pitching, creative development, copywriting and storyboarding) in partnership with internal and external content teams.
• Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, Zignal Labs) to provide actionable consumer insights to the social team and broader marketing and communications partners.
• Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance.
• Use analytics to inform content and engagement recommendations; help maintain social listening reports and engagement dashboards, ensuring queries and audience lists are accurate and up to date under direction from senior team members.
• Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution.
• Assist team members across projects and campaigns, tracking timelines, documenting status, and summarizing results and insights for stakeholders.

Required qualifications, capabilities, and skills:

• 3+ years of relevant experience in social media, communications, or marketing with exposure to social analytics and/or community management.
• Familiarity with social listening tools (e.g., Sprinklr, Zignal Labs) and an interest in developing expertise in social engagement tactics and platform best practices.
• Proficiency with native social analytics dashboards (e.g., platform analytics) and Microsoft Office, including Excel and PowerPoint.
• Strong writing and presentation skills; attention to detail; sound judgment and decision-making under guidance.
• Collaborative, proactive, and curious mindset with enthusiasm for learning and contributing; confidence to share ideas and support execution.
• BA/BS in Communications, Journalism, Marketing, or related field
• Ability to problem-solve, think critically, and self-start in a fast-paced environment with tight deadlines, while managing multiple priorities as part of a team.

Preferred qualifications, capabilities, and skills:

• Public Relations background/experience
• Public relations experience
• Understanding of how Sprinklr fits into a brand's technology stack and common use cases for social listening and engagement tools (or willingness to learn).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans:

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.