If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Analyst within JPMorgan Chase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve securing clients execute trades in timely manner, affirming legal and economic terms of the Derivatives trades. Doing so also by addressing client inquiries, resolving disputes and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining controls.

Job responsibilities- Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and meet the deadlines for confirming trades.

• Ensure clients pre-affirm trades and match the legal terms within the required deadlines
  Required qualifications, capabilities, and skills- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
  Preferred qualifications, capabilities, and skills- Leveraging AI/ML technologies and implementing automation tools to enhance client solutions is desired
• Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.