トレンド企業

JPMorgan Chase
JPMorgan Chase

Global financial services firm

Workforce Analyst I (Forecaster)

職種人事
経験ミドル級
勤務地Mumbai, Maharashtra, India
勤務オンサイト
雇用正社員
掲載3ヶ月前
応募する

必須スキル

Python

Excel

Project Management

Join our dynamic Forecasting Team within Workforce Planning as a Workforce Analyst I.Be part of a collaborative environment that values strategic thinking and solution-oriented approaches. Advance your career while contributing to key business metrics and data-driven decisions. Utilize your expertise in workforce management platforms and Excel. Engage with business leaders and drive impactful forecasting strategies.

As a Workforce Analyst I on the Forecasting Team within Workforce Planning, you forecast volumes, handle times, and shrinkage.You help the business achieve performance standards while maintaining high service levels. You leverage advanced knowledge of workforce management platforms and Excel to support key metrics. You participate in strategy meetings as a subject matter expert for short-term planning. You contribute to career growth and skill development within the team.

Job Responsibilities:

  • Forecast demand and supply metrics for staffing strategy and execution
  • Monitor key business metrics and data trends
  • Perform root cause analysis and recommend strategic solutions
  • Participate in strategy meetings as a subject matter expert
  • Support process improvements and best practice execution
  • Ensure accurate data input through internal audits
  • Adhere to deadlines for accurate 90-day forecasts
  • Collaborate with cross-functional teams
  • Present findings and recommendations to stakeholders
  • Manage multiple projects and prioritize tasks efficiently
  • Maintain accountability for data quality and integrity

Required Qualifications, Capabilities, and Skills

  • Advanced knowledge of call center operations and workforce planning
  • Strong business analysis, reporting, and data review skills
  • Critical thinking and problem-solving abilities
  • Detail-oriented with strong time management skills
  • Ability to work independently and collaboratively
  • Experience in high-volume, fast-paced environments
  • Effective communication and presentation skills
  • Advanced proficiency in Excel
  • Experience with root cause analysis and resolution
  • Ability to manage multiple lines of business and projects

Preferred Qualifications, Capabilities, and Skills

  • 3+ years’ experience in large call center or multi-site environments
  • 3+ years’ experience in workforce planning (forecasting, staffing, scheduling, real time, or project management)
  • College degree or equivalent work experience
  • Proficiency in Python and Alteryx
  • Experience with workforce management platforms
  • Familiarity with process improvement initiatives
  • Strong analytical and technical skills

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JPMorgan Chaseについて

JPMorgan Chase

JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2025.

300,000+

従業員数

New York City

本社所在地

$500B

企業価値

レビュー

10件のレビュー

3.8

10件のレビュー

ワークライフバランス

3.5

報酬

4.0

企業文化

3.8

キャリア

3.2

経営陣

2.8

68%

知人への推奨率

良い点

Good benefits and compensation

Supportive colleagues and environment

Flexible work arrangements

改善点

Long hours and heavy workload

Management issues and lack of direction

High stress and expectations

給与レンジ

44件のデータ

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analytics Solutions Associate

1件のレポート

$139,000

年収総額

基本給

$107,000

ストック

-

ボーナス

-

$139,000

$139,000

面接レビュー

レビュー4件

難易度

3.0

/ 5

期間

14-28週間

内定率

50%

体験

ポジティブ 25%

普通 75%

ネガティブ 0%

面接プロセス

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

In-person/Final Interview

5

Offer

よくある質問

Behavioral/STAR

Past Experience

Culture Fit

Financial Knowledge

Case Study