This role will be aligned to the Tooling Governance Team within Control Management for Consumer and Community Banking (CCB) as well as the International Consumer Bank (ICB). We will ask the candidate to challenge the status quo and support the overall program governance, continued automation, as well as participate as needed in the quality review processes.

This role is ideal for a highly motivated individual with advanced skills in strategy and problem solving as well as strong influencing, interpersonal and communication skills. The successful candidate will have a business mindset and a strong background and proven ability to deliver coordinated analysis of issues and determination of business impact

Job Responsibilities:

• Quality Assurance – Assist with Intelligent Solutions (IS) Quality Assurance from front to end, engaging with the business and cross-line of business teams to continually improve the program. Independently communicate with key stakeholders, manage delivery expectations, and escalate when needed. The Quality Analyst executes testing against established criteria and demonstrates the ability to draw inferences, identify root cause, and make recommendations for corrective action. The Quality Analyst will also be responsible for supporting management and team with reporting deliverables.
• Ensure daily work is logged correctly for tracking purposes
• Develop automation opportunities utilizing Alteryx, Tableau, LLM to support efficiencies and expanded growth within the Citizen Development space
• May assist with identifying gaps in policy, procedures, and job aids
• Business Operations Support – Provide ongoing hands-on support for critical IS operations functions within the team. This includes business processes related to IS control oversight and management, IAHUB Hygiene, System UAT testing, and the ability to drive change in processes, procedures and associated technology.
• Process Management – Manage and document processes based on firmwide guidance

Required Qualifications, Capabilities and Skills:

• 5+ years working in business operations, data analysis. or risk/control management; technology risk/control experience evaluating complex business problems, data analysis and devising recommendations and implementing solutions
• Risk Management & Controls: Makes independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
• Change Management:

Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and trains others on best practices.

• Influence:

Persuades stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies.

• Technical Knowledge:

Has working experience and understands tools such as Alteryx, Tableau, and LLM. Advance knowledge of MS office skillsets including Excel, PowerPoint, and Word.

• Communication & Presentation Skills:

Designs and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders.

• Teamwork:

Leads cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics.

• Knowledge Sharing & Lessons Learned:

Leads structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management.

• Analytical Thinking & Decision Making:

Conducts sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.

Preferred Qualifications, Capabilities and Skills:

• Policies, Procedures, and Regulatory Requirements:

Demonstrates deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance.