Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in JPMorgan's Merchant Services team, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Monitors the health and performance of beta and pilot products to ensure optimal functionality and identify areas for improvement
• Conducts comprehensive data analytics to identify trends, generate insights, and forecast future outcomes
• Leads the configuration and modification of the firm's products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Safeguards a positive client experience through structured tollgates, pre-defined blueprints, and actively monitored feedback
• Manages solution advancement from launch to general availability
• Mitigates blockers that prevent product readiness and client adoption
• Collaborate closely with commercialization and go to market to improve product adoption and profitability
• Track and analyze how clients are using our products to ensure results are realized. Stay updated on industry trends and emerging technologies to continuously improve solutions offered to clients.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise working across a related broad set of product
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Strong analytical skills with the ability to turn data insights into actionable strategies
• Excellent communication skills to convey complex data insights to diverse teams
• Ability to work collaboratively in a fast-paced, dynamic environment

Preferred qualifications, capabilities, and skills

• 3-5 years of payments and/or merchant services experience working directly with clients or client solutions and client experience
• Experience with technologies, APIs, HTML, Python, SQL, Snowflake, Splunk and/or mobile applications and web services
• Demonstrated ability to manage multiple priorities and work effectively in a fast paced environment
• Expertise with cloud-based solutions and technologies
• Familiarity with project and program management tools such as Jira, Confluence and Monday

ABOUT US

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.