Client Service Account Manager - Vice President

Join a team where you will have direct responsibility for servicing a portfolio of large, global and technically complex e Commerce and Fin Tech payment clients. If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team.

If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team.

As a Client Service Account Manager VP, within J.P. Morgan Payments Client Service, you will support a portfolio of e Commerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities

• Key advisor and proactive partner to the client, providing advice/consultation on decision making

• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction

• Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues

• Convey complex ideas and client issues with confidence

• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities

• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

• Advocates for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management and Operations

Required Qualifications, Skills and Capabilities

• Minimum of 7+ years of relevant industry and/or client service experience

• Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions

• Technical knowledge/comprehension to recommend value-added solutions for clients and partners

• Excellent communication, collaboration, presentation, negotiation and consultative skills

• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision

• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

• Knowledge of modern/high volume payments APIs, File based transmissions, SWIFT and Host to Host a plus