Relationship Manager (Card & Payments) - Senior Associate

Are you ready to help launch a pioneering practice within a global leader? At JPMorgan Chase, you’ll be part of a dynamic team that’s building a new Payment Network Office from scratch—a start-up within a scale-up, where your ideas and energy will shape the future of payments. You’ll have the opportunity to drive strategic alliances, create innovative solutions, and make a real impact on how we connect with customers. This is your chance to grow your career, collaborate with talented colleagues, and be part of something truly exciting.

Job Summary:

As a Relationship Manager on the Card Payment Networks team in the Payment Network Office, you will help build and grow a new practice dedicated to revolutionizing our payment network partnerships. You will work within a collaborative, entrepreneurial environment, supporting strategic initiatives and operational excellence as we launch this new function. You’ll be at the heart of a team that values innovation, agility, and cross-functional collaboration, making a meaningful impact on Chase’s payment strategy and customer experience.

Job Responsibilities:

• Build, manage, and grow relationships with key card networks, driving joint initiatives and launching new offerings that support Chase’s product and business objectives
• Serve as the central point of contact for network escalations, ensuring communication, timely execution, issue resolution, and alignment of strategy across JPMorgan Chase
• Support the execution and management of complex commercial agreements, SOWs, and amendments in partnership with Corporate Development & Legal
• Collaborate with Product, Engineering, Legal, Compliance, Risk, Marketing, Finance, and Operations to drive alignment, support product innovation, and ensure successful execution of network-related initiatives
• Analyze and communicate regulatory changes and legal matters impacting card payment network relationships to assess and address implications for Chase
• Implement, track, and analyze network rules, announcements, and standards; develop actionable plans to address gaps and safeguard Chase’s interests
• Represent Chase at industry forums and partner events, strengthening Chase’s reputation as a leader and innovator in payments

Required qualifications, capabilities, and skills:

• Demonstrate experience in payments, card networks, issuing/acquiring, or financial services in a partner or relationship management role
• Show working knowledge of card issuing economics, scheme rules, and key operational processes (auth, clearing, chargebacks/disputes, fraud controls, tokenization, BIN management)
• Manage cross-functional initiatives with high business impact
• Communicate effectively with strong written and verbal skills
• Resolve issues and escalations to closure with structured root cause analysis and follow-ups
• Understand the UK/EU payments environment (e.g., FCA, PSR, SCA/3DS) and scheme compliance expectations

Preferred qualifications, capabilities, and skills:

• Bring experience at a major card network (e.g., Visa, Mastercard, Amex) or large financial institution

If you’re looking for a role where you can help build something new, drive innovation, and be part of a high-energy team, this is your opportunity. Join us and help shape the future of payments at JPMorgan Chase.