Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.

As a Technology Support Senior Specialist in Payments Technology, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.

Job responsibilities

• Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
• Perform daily business-as-usual (BAU) and administrative tasks, including department admin duties and general support
• Support cost management and processing within the team
• Understand the software development life cycle
• Experience with live chat, incident/service request management, and runbooks for system issue resolution

Required qualifications, capabilities, and skills

• Certificate issued by the Korean Ministry of Patriots and Veterans Affairs (국가보훈처 취업지원대상자) only
• 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
• Experience with live chat, incident/service request management, and runbooks for system issue resolution
• Baseline knowledge of operational management and excellence
• Proven ability to balance tasks while documenting outcomes
• Good team player with a sense of integrity and ownership, able to work collaboratively across teams.
• Good written skill in English and strong communication/written skill in Korean
• Baseline knowledge of operational management and excellence.
• Ability to balance multiple tasks while documenting outcomes accurately

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
• Ability to document issues, procedures, and root cause analysis
• Experience supporting automation development within a team
• Good understanding of IT fundamentals; proficiency in MS Office and Excel is a plus.