Job Summary:

Join the Quick Reaction Force team, you’ll lead fast, impactful solutions and strategic recommendations to elevate the Chase Credit Card experience, collaborating with senior leaders and driving key decisions in a dynamic environment.

As Vice President on the Quick Reaction Force (QRF) team within Product Configurations & Support (PCS) under Marketing, you will play a pivotal role in developing quick solutions and making informed business recommendations to support the Credit Cards function. You will collaborate closely with senior leaders, navigate conflicting priorities, and drive decision-making that enhances the Chase Credit Card customer experience.

Job Responsibilities:

• Build and nurture strong partnerships with key business unit stakeholders, collaborating closely with their teams to drive results.

• Foster innovation, implement new processes, and champion simplifying storytelling of complex initiatives, ensuring consistent leadership and operational excellence across the Marketing Execution organization.

• Demonstrate commitment to process adherence and control practices, including representing the team in Audits, Compliance Testing, and Control Self Assessments.

• Recommend, develop, and implement rapid solutions for Chase Credit Card initiatives.

• Ensure all activities are aligned with the firm’s overarching goals and strategic vision.

• Influence positive change with a proven track record of delivering business results, and providing creative solutions to business challenges.

• Support the design and execution of strategic opportunities aimed at enhancing efficiency and reducing operational costs.

• Oversee multiple initiatives simultaneously, delivering results within tight deadlines in a fast-paced, dynamic environment.

Required qualifications, capabilities, and skills:

• Demonstrated ability to develop talent and foster strong client relationships across all organizational levels, including General Managers, CFOs, IT leadership, and Marketing Services leadership.

• Motivational team leader with a passion for mentoring staff and supporting their career growth and development.

• Proven experience in implementing changes both within teams and across departments.

• Self-directed professional who inspires others to achieve ambitious goals.

• Strong communication and interpersonal skills, with a history of building effective partnerships with Marketing Strategy and key stakeholder teams.

• Extensive experience in writing complex SQL queries and developing user tools to automate manual processes.

Preferred qualifications, capabilities, and skills:

• Highly preferred: Experience with Credit card, Rewards, and Pricing systems.
• Proven ability to translate complex product solutions into clear, compelling marketing messages.
• Strong analytical skills for identifying and evaluating new business opportunities.
• Demonstrated agility in adapting to evolving industry trends.
• Experience collaborating with cross-functional teams in dynamic, fast-paced environments.
• Established leadership in strategic solution development and creative innovation.