Robotics Process Automation – Process Improvement Associate II – 602 at JPMorgan Chase

Help transform how work gets done in Home Lending through automation that removes friction and unlocks capacity. In this role, you will lead high-impact robotics automation projects from idea to production handoff. You will partner closely with business and technology teams to redesign processes, deliver measurable efficiency, and improve the experience for customers and employees. If you enjoy solving complex problems and turning opportunities into real outcomes, this role is for you.

As a Robotics Automation Project Lead in the Home Lending Robotics Automation team, you lead automation initiatives from intake through post-deployment handoff, focusing on efficient delivery and optimized end-to-end processes. You partner with business owners and cross-functional stakeholders to define scope, refine requirements, and translate needs into clear user stories. You help redesign current processes into future-state workflows to drive the greatest practical efficiency, regardless of tool or approach. You escalate risks early and keep teams aligned on timelines, outcomes, and quality.

Job responsibilities:

• Lead high-complexity, high-visibility automation projects through the full lifecycle from intake to post-deployment handoff
• Define project scope, milestones, deliverables, and success measures in partnership with stakeholders
• Facilitate discovery to document current-state workflows and pain points
• Design detailed future-state process flows to maximize efficiency across the end-to-end journey
• Translate requirements into clear user stories and acceptance criteria
• Coordinate execution with business owners, finance, development, and testing partners
• Track progress, dependencies, and delivery risks;escalate issues appropriately and early
• Validate that solutions meet requirements through user reviews and testing support
• Communicate status, decisions, and impacts clearly to varied audiences
• Support knowledge transfer and operational readiness for post-deployment handoff
• Facilitate small-group learning sessions on robotics automation and agile delivery practices

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent practical experience
• At least 3 years of professional work experience with strong performance
• At least 3 years of experience supporting project delivery in a business, financial, or technical environment
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Strong written and verbal communication skills, including stakeholder updates and documentation
• Demonstrated ability to deliver high-quality results under tight deadlines
• Strong analytical, logical reasoning, and problem-solving skills
• Experience gathering and refining requirements and converting them into actionable work items (for example, user stories)
• Experience mapping processes (current state and future state) and identifying efficiency opportunities
• Background in automation and/or technology, including experience with at least one of the following: Ui Path,Win Automation,RDA Inventa,VBA, another programming language, or data transformation/visualization tools
• Strong stakeholder management skills across business and technology partners

Preferred qualifications, capabilities, and skills:

• Applied knowledge of the mortgage lending lifecycle
• Experience working in agile delivery teams
• Experience creating and managing stories in Jira
• Familiarity with collaboration/workflow tools such as Share Point and Confluence
• Scrum practitioner certification or equivalent experience
• Testing background and/or experience supporting test planning and execution
• Understanding of the software development lifecycle and data tools (for example, Alteryx,SQL,Oracle,Toad,Visual Studio)