About the Global Mortgage Solutions Business

The Global Mortgage Solutions business is a leading mortgage provider to Ultra High & High Net Worth Global Private Bank clients servicing our global clients for their residential mortgages needs secured by properties in the US, UK, and French markets. The Global Mortgage Solutions team includes a global mortgage product team and a large team of Mortgage Specialists in multiple global locations who work with clients and bankers to guide them in their home lending financing needs.

US Mortgage Product

The Head of US Mortgage Product is responsible for comprehensive product management, including strategic planning, creation, design, launch, and lifecycle management of all US mortgage and HELOC products and features offered in the US Private Bank. This role also oversees the end-to-end platforms/products, from client-facing applications to point-of-sale (POS) and loan origination (LOS) products, that enable the mortgage offering. Reporting to the Global Head of Mortgage Solutions, the Head of Mortgage Product is expected to possess a deep understanding of the mortgage business, its processes, and regulatory complexities. Collaboration with the Head of EMEA Mortgage Solutions is essential to align product strategy. The product team aims to drive mortgage and HELOC growth by innovating, modernizing, and creating efficiencies using AI, automation, and traditional development solutions to scale the origination experience while preserving personalized advice. The team partners closely with Mortgage Specialists (LO’s), Mortgage Operations teams, and Global Private Bank (sales) functions, as well as Technology, Legal, Risk, Compliance, and Marketing, to design and deliver solutions that enhance client experience and achieve business objectives.

Role Overview

The ideal candidate will be both innovative and demonstrate strong implementation skills, leading a team of approximately 25 product members while working closely with key stakeholders. This will be achieved through a comprehensive understanding of mortgage products, their economics, client and advisor features, technology platforms, and the ability to reimagine processes, products, and the mortgage industry. Strong communication skills are essential to secure buy-in for the global product roadmap. The Head of Mortgage Product will work closely with the Global Head of Mortgage Solutions, EMEA Head of Mortgage Solutions, regional U.S. Mortgage Team Leads, Key Technology Leaders, and US Mortgage Operations.

Job Responsibilities

• Collaborate with the Global Head of Mortgage Solutions and key stakeholders, including US Mortgage Operations, to set and execute the vision of the product strategy for mortgage and HELOC home lending products, emphasizing an AI-native approach, innovation, deep intellectual curiosity, and a desire to drive change.
• Lead the development and enhancement of mortgage financial products/features from ideation to launch, considering market trends, customer needs, regulatory requirements, and ongoing monitoring and enhancements.
• Coach the product team to hone their technical skills through the product lifecycle and deepen their domain knowledge.
• Conduct ongoing competitive analysis to identify opportunities for new financial and software mortgage products, evaluate competitors, and assess customer preferences and behavior.
• Collaborate with Bankers, Mortgage Specialists, Mortgage Credit Risk & Operation, and Technology (internal and external) teams to ensure seamless product implementation, effective communication, and alignment of strategies.
• Work closely with legal, risk, compliance, and controls teams to ensure mortgage products comply with regulatory requirements and mitigate risks associated with credit, operational, and market factors.
• Ensure the team champions the client/user experience by gathering feedback, addressing pain points, and continuously improving mortgage products and processes.
• Provide training and support to internal teams to ensure they have the knowledge and resources to effectively promote and support mortgage products.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience or equivalent expertise in end-to-end product management with mortgage origination/industry experience, including deep subject matter expertise in financial mortgage products.
• Proven transformation experience, including project and program management that spans business and partner teams within the financial services industry.
• Strong communication skills, both oral and written, including excellent presentation skills and the proven ability to distill complex ideas into consumable and actionable materials.
• Experience in enterprise-wide release and deployment processes and strategies.
• Highly collaborative, with the ability to connect and partner effectively with global teams to influence outcomes and deliver results.
• Demonstrated track record of adapting to a rapidly changing business environment, with the ability to quickly assess situations, act decisively, and capitalize on change.
• Leadership skills are essential to lead a team of directs managing various programs and product work, and stakeholders ranging from technology to Legal, Risk, and Compliance.