Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Risk Management Home Lending Risk Control Manager in Consumer and Community Banking (CCB) Risk Management Controls and Governance, you will manage an effective control framework for Home Lending Risk Management. You will be responsible for the oversight of control functions including risk/control identification, testing, process map maintenance, issue identification and management and other activities related to the control environment. You will work side-by-side with various business partners and Senior Management to communicate the status of the control environment, drive Issue resolution, and play an integral role in ensuring that Home Lending Risk Management maintains a strong control environment.

Job responsibilities:

• Assist in the management of the Control and Operational Risk Evaluation (CORE) framework for Home Lending Risk Management.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Create metrics, review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams in co-ordination with the Testing Center of Excellence.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.
• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Elevate the data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
• Identify ways to streamline controls and control testing through the use of new tools, Artificial Intelligence, Machine Learning and Large Language Models.
• Prepare detailed reports of findings and present key control initiatives to stakeholders.
• Help write and edit procedures and map obligations to procedures, processes, risks and controls.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience required
• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, issue management and data oversight and controls
• Proven results of driving improved control environments, and excellent problem-solving and analytical skills.
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks

Preferred qualifications, capabilities, and skills

• Alteryx, Tableau, Excel, PowerPoint and the willingness and initiative to learn and apply new skills.
• Data Literacy & Automation Proficiency: Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments