Client Central - Product Manager, Vice President at JPMorgan Chase

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Branch Network – Client Central team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and develop profitable products that provide customer value. You guide successful launches, gather crucial feedback, and ensure top-tier client experiences, partnering closely with cross-functional teams while maintaining a strong commitment to scalability, resiliency, and stability.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
• Partners with cross-functional teams (e.g., engineering, design, data, and go-to-market) to deliver high-quality products with strong scalability, resiliency, and stability
• Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience
• Defines and communicates requirements and acceptance criteria to support delivery against the roadmap and overall value proposition

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to translate customer needs and research findings into a prioritized roadmap and well-managed backlog
• Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
• Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
• Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience influencing without direct authority and building alignment across multiple stakeholders and teams
• Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
• Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
• Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience