Join a high‑impact team driving a robust in-business control framework for MG&I, leading audits, reviews, and exams while triaging incidents and strengthening processes. Be the in‑business controls voice across the product lifecycle—partnering with Control Managers, Compliance, Legal, and Risk to ensure regulatory excellence, operational rigor, and customer‑focused outcomes.

As an In‑Business Controls Oversight and Governance Manager in Marketing Growth & Innovation (MG&I), you will design, execute, and continuously improve a robust in-business control framework while coordinating audits, reviews, and regulatory exams. You will triage incidents, document root causes and corrective actions, validate evidence, and embed controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer‑focused decisions in a fast‑paced environment.

Job responsibilities

• Design, implement, and continuously improve the in‑business control framework across assigned MG&I processes.
• Coordinate audits, reviews, and regulatory exams; ensure timely, high‑quality responses and successful outcomes.
• Triage process incidents and breaks; identify root causes, document corrective actions, and track remediation to closure.
• Validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
• Embed controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners.
• Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
• Facilitate cross‑functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.

Required qualifications, capabilities, and skills

• Experienced, with 7+ years in Operations, Marketing, Controls, and/or Compliance.
• Educated, holding a Bachelor’s Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).
• Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer‑focused outcomes.
• Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etiquette.
• Proficient, with Microsoft products; advanced in Excel and PowerPoint.
• Strong, exhibiting project management skills and a commitment to operational excellence.
• Collaborative, with strong relationship skills, the ability to lead through influence, and make critical decisions.

Preferred qualifications, capabilities, and skills

• Seasoned with Share Point, delivering robust sites, workflows, and governance.
• Results‑oriented, with strong analytical and problem‑solving skills.
• Organized, with keen attention to detail and a strong sense of urgency.
• Customer‑obsessed, leading with the voice of the customer.
• AI/ML‑enabled, leveraging automation to strengthen risk management and efficiency.
• Execution‑focused, communicating effectively while mentoring and driving continuous improvement.