Senior Lodging Analyst, Chase Travel

Chase Travel seeks a Sr. Lodging Account Analyst to drive hotel conversion by expanding lodging programs and managing key travel partner relationships. The role builds trusted, cross‑functional partnerships and collaborates with internal and external stakeholders to deliver embedded travel and lifestyle benefits that enhance cardmember value. Core skills include relationship building, partner onboarding, project and stakeholder management and external communications. The ideal candidate is organized, strategic, and curious—able to negotiate and optimize partnerships, create efficient processes across lines of business, and thrive in a fast‑paced, dynamic environment to deliver exceptional travel experiences and measurable results.

Job Responsibilities:

• Manage day-to-day portfolio of hotels.
• Owns the program point contact for set hotel portfolios
• Manages program onboarding, contract execution with hotel partners and legal teams, benefit negotiation and the collection of online content and imagery
• Executes ongoing program communications
• Review online imagery and content for hotel portfolio to ensure accuracy and a premium online presence
• Sends out regular compliance scorecards to hotel and conduct results review as needed
• Resolves escalations that prevent seamless cardmember experience at point of sale (off line and on-line) in an efficient and expedient manner
• Manages ad-hoc projects as needed which will help improve processes and efficiencies across the team
• Participates in annual hotel selections meetings to help identify new hotels to partner with

Required Qualifications

• Minimum of 5+ years in the travel industry, preferably in the lodging industry
• Self-motivator, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success
• Challenges current processes and the status quo
• Great organizational skills and strong attention to details
• Previous partner and supplier management
• Strong Microsoft Office skills, specifically Excel and PowerPoint
• Strong written and verbal communications
• Approx.: 15% travel required

Preferred Qualifications and Skills:

• Experience with travel technology (GDS, Online Travel Agency)
• Team player with strong project management experience