Join our digital consumer banking offer Chase at our new JPMorgan Chase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Quality Control Senior Specialist (all genders).

As a Know Your Customer Operations Quality Control Senior Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. You will conduct in-depth Quality Control reviews of high-risk/complex KYC case files, monitor QC metrics and MI and deliver targeted remediation actions to drive sustainable quality uplift. Ideally, you will bring 5+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: deep KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, and relevant certifications (e.g., ACAMS).

Job Description

• Conduct in-depth Quality Control reviews of high-risk/complex KYC (CDD/EDD) case files to validate completeness, accuracy, and policy/regulatory adherence; document findings, identify root causes, and ensure timely escalation and remediation tracking where required.
• Monitor QC metrics and MI (e.g., defect rates, themes, severity, ageing), derive conclusions and actionable insights, and deliver targeted training and remediation actions to drive sustainable quality uplift.
• Partner with internal stakeholders (Compliance, Legal, Front Office, and Operations) to resolve KYC-related issues and inquiries, ensuring timely, well-documented escalations where required.
• Provide enhanced controls coverage and oversight of KYC QC processes, by monitoring adherence to procedures, identifying emerging risks/themes, and driving corrective actions in relation to QA findings.
• Provide on-the-floor case guidance to Specialists (complexity triage, troubleshooting, coaching on policy interpretation) and support KPI/MI monitoring and reporting by highlighting concerns, proposing remediation, and tracking actions—including responses to Audit/Regulator observations in line with Controls Team requirements.
• Support and coordinate delivery of KYC projects and strategic initiatives (e.g., process change implementation, system/tool enhancements, remediation activity, regulatory-driven updates, new products roll-out), including stakeholder coordination, action tracking, and progress reporting.
• Provide Subject Matter Expertise to the design and governance of KYC QC processes, including analysis content, guidelines/procedures, tooling, MI, and reporting requirements.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.
• 5+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / Fin Tech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy, including MS Office Suite Applications.
• Excellent communication skills in English and German (both verbally and in writing).

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding KYC processes
• Familiarity with KYC software, databases, and customer screening tool, as well as the ability to adapt to new technologies
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)

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