As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Business Manager in Wholesale Credit Risk for the Investment Bank, you will partner with North America executives to translate strategy into execution, drive productivity, and ensure strong risk and control outcomes. You will coordinate priorities across Business, Middle Office, Technology, and Finance to deliver results on time and with clarity. You will own operating rhythms, financial planning and analysis, and transformation initiatives that optimize performance and resiliency. You will help us identify, escalate, and mitigate operational and business risks while fostering an inclusive, transparent, and outcome-focused culture.

Job responsibilities

• Partner with North America Wholesale Credit Risk executives to shape strategy and convert priorities into clear operating plans.

• Lead time-critical execution across projects, presentations, and analyses with crisp structure and executive-ready deliverables.

• Drive financial planning and analysis, including budget management, headcount and org design, and productivity tracking.

• Identify and deliver cost and capacity improvements through location strategy, span-of-control optimization, and process redesign.

• Build and maintain core operating rhythms, metrics, and dashboards that enable data-driven decisions and accountability.

• Identify, escalate, and mitigate business and operational risks across legal, tax, regulatory, compliance, resiliency, and capacity.

• Coordinate cross-functional partners in Business, Technology, and Finance to define future workflows and implement change.

• Manage portfolio governance, prioritization, and benefits realization for strategic initiatives and platform implementations.

• Translate complex data into concise insights and narratives tailored to senior audiences.

• Establish and track KPIs and KRIs to monitor performance, control health, and delivery progress.

• Foster a culture of transparency, continuous improvement, and inclusive collaboration.

Required qualifications, capabilities, and skills

• Bachelor’s degree.

• Minimum 3 years of experience in Business Management, Chief Operating Officer, or comparable strategy/operations role.

• Experience supporting risk, credit, or control functions with demonstrated risk identification and escalation.

• Strong financial planning and analysis skills, including budget ownership and headcount or org planning.

• Demonstrated ability to analyze large datasets and synthesize concise conclusions for senior stakeholders.

• Advanced project management and organizational skills with delivery under tight timelines.

• Excellent written and oral communication with executive-ready presentation skills.

• Proven stakeholder management with the ability to build trusted relationships across functions.

• Self-starter with strong time management and prioritization to navigate competing demands.

• Flexible and energetic approach with attention to detail and logical problem-solving.

• Proficiency with productivity and analytics tools (e.g., Excel, PowerPoint; basic experience with analytics/BI tools).

Preferred qualifications, capabilities, and skills

• 5 years of experience in Business Management or COO roles within financial services, risk, or credit.

• Experience in Wholesale Credit Risk or Investment Banking environments.

• Hands-on experience with location strategy, transformation, or change management programs.

• Familiarity with workflow and portfolio governance tools

• Experience coordinating platform implementations with Technology and Operations partners.

• Prior exposure to regulatory, compliance, or resiliency topics in a risk context.

• Experience building KPI/KRI frameworks and operating dashboards for executive reporting.