Technical Product Manager at JPMorgan Chase

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Set and evolve baselines for Spring Boot 3.x, Spring Cloud, Spring Security, Web Flux vs. MVC, GraphQL schema conventions

• Define and govern REST (OpenAPI-first, contract tests, versioning/deprecation SLAs) and GraphQL (SDL-first, schema registry/checks, persisted queries, deprecation policy).

• Define SLIs/SLOs and enforce error budgets, timeouts, retries with backoff/jitter, circuit breakers, bulkheads. Observability with Open Telemetry (traces/metrics/logs), RED/USE dashboards; track p95/p99 latency and MTTR. Topic naming/versioning, partition/replica policy, compaction/retention, schema evolution (Avro/Protobuf), idempotency and ordering guidance.

• Define Security OAuth2/OIDC, mTLS, JWT claim standards, resolver-level auth for GraphQL; secrets management integration.

• Prioritize by cost of delay, reliability risk, developer productivity impact, and TCO; document ADRs for major choices.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Formal training or certification on software engineering concepts and 5+ years of applied experience

• Experience in product management or a relevant domain area

• 5+ years in technical product management or engineering leadership; prior Java developer experience

• Hands-on experience with: Java 17+, Spring Boot 3.x, Spring Cloud, Spring Security, Web Flux vs. MVC, Resilience4j, Spring Data JPA/R2DBC. Kafka: partitions/consumer groups, compaction/retention, schema evolution, idempotency, lag management. GraphQL: schema design/federation, persisted queries, query limits, N+1 mitigation (Data Loader).

• Proven delivery of API/schema governance, versioning/deprecation, and CI policy gates.

• Strong SRE practices: SLIs/SLOs, error budgets, Open Telemetry, data-driven post-incident improvements.

• Developer productivity: time-to-first-hello-world, framework adoption, migration cycle time.

• Reliability/performance: SLO attainment, p95/p99 latency, error budget burn, Kafka consumer lag, GraphQL query cost/failure rates. Governance: contract test coverage, schema validation pass rate, deprecations completed within SLA

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization