As a part of the Tooling Governance Team within Control Management for Consumer and Community Banking (CCB) as well as the International Consumer Bank (ICB), you will challenge the status quo and support the overall program governance, continued automation, as well as participate as needed in the quality review processes.

This role is ideal for a highly motivated individual with advanced skills in strategy and problem solving as well as strong influencing, interpersonal and communication skills. The successful candidate will have a business mindset and a strong background and proven ability to deliver coordinated analysis of issues and determination of business impact

The candidate should have experience understanding of software development practices and the growing toolsets being utilized by citizen developers.

Job Responsibilities:

• Assist with Intelligent Solutions (IS) and User Tool(UT) QA from front to end, engaging with the business and cross-line of business teams to continually improve the program. Independently communicate with key stakeholders, manage delivery expectations, and escalate when needed. The Quality Analyst executes testing against established criteria and demonstrates the ability to draw inferences, identify root cause, and make recommendations for corrective action.
• Responsible for supporting management and team with reporting deliverables, including metric reporting.
• Develop automation opportunities utilizing tools such as Alteryx, Tableau, LLM to support efficiencies and expanded growth within the Citizen Development space
• Assist with identifying gaps in policy, procedures, and job aids.
• Provide ongoing hands-on support for critical IS/UT/Estimations operations functions within the team. This includes business processes related to Estimation, User Tool and Intelligent Solutions control oversight and management, MRGR/IAHUB/UWAT Hygiene, System UAT testing, and the ability to drive change in processes, procedures and associated technology.
• Manage and document processes based on firmwide guidance.

Required Qualifications, Capabilities and Skills:

• 5+ years working in business operations, data analysis. or risk/control management; technology risk/control experience evaluating complex business problems, data analysis and devising recommendations and implementing solutions
• Make independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
• Design and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and trains others on best practices.
• Persuade stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies.
• Demonstrate working experience and understands tools such as Alteryx, Tableau, and LLM. Advance knowledge of MS office skillsets including Excel, PowerPoint, and Word.
• Design and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders.
• Lead cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics.
• Lead structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management.
• Conduct sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.

Preferred Qualifications, Capabilities and Skills:

• Demonstrate deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance.
• Analyze complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.