Job Title:

Deputy Head Client Onboarding

• EMEA, J.P.

Morgan Workplace Solutions:

Location:

Cork, Ireland / Leeds, UK

Team:

Workplace Solutions Client Onboarding

Employment Type:

Full-time, In- office

Reports To:

Global Head of Client Onboarding

ROLE OVERVIEW

We are hiring for an experienced and people-focused leader to join our Workplace Solutions team as Deputy Head of Client Onboarding for EMEA. In this role, you will play a leading role in shaping how we deliver onboarding and implementation services across the region. You will lead a talented team, influence and align stakeholders across the business, and deliver seamless onboarding experiences for our clients. You will set regional standards and be accountable for delivery outcomes, risk and control requirements, and stakeholder engagement across EMEA. This is a great opportunity for someone who enjoys combining leadership, delivery, and continuous improvement in a collaborative environment.

Job Responsibilities Lead Regional Delivery

• Oversee a portfolio of client onboarding and implementation projects across EMEA
• Own your team's successful, timely delivery from initial setup through to go-live
• Prioritize work and allocate resources to meet client and business needs

Inspire and Develop a High-Performing Team

• Lead, coach, and support a team of managers and specialists
• Foster a positive, inclusive, and collaborative team culture
• Support career development and growth within your team

Enhance Client Experience

• Lead key client conversations for complex or strategic implementations
• Lead cross-functional partnership to deliver high-quality onboarding experiences
• Lead escalations and drive issue resolution

Drive Continuous Improvement

• Own the regional continuous improvement roadmap
• Identify opportunities to improve processes, tools, and ways of working
• Ensure adoption of best practices and regional standards

Support Governance and Reporting

• Own the regional team governance model, reporting cadence, and KPI outcomes
• Monitor delivery metrics and provide insights to support decision-making
• Ensure team alignment with internal policies and regulatory expectations

Required Qualifications, Capabilities and Skills

• Experience in client onboarding, implementation, or project/program delivery
• Previous people leadership experience, with a passion for developing others
• Strong communication and stakeholder management skills
• A structured, problem-solving mindset with attention to detail
• Comfort working in a fast-moving, collaborative environment
• Familiarity with project management tools and data-driven reporting
• Bachelor's degree in Business, Finance, Technology, or related field-or equivalent practical experience

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.