Turn strategy into execution-and deliver measurable business impact. Lead multiple initiatives end-to-end across the project lifecycle, translating complex inputs into clear Senior Management narratives while proactively managing risks and issues. Partner across Product, Technology, Operations, and global stakeholders to drive root-cause insights and continuous, controls-minded process improvement.

As a Program / Project Manager in Custody Cash & Payment Operations Governance team, you will lead multiple initiatives end-to-end-shaping the book of work from idea through delivery-while partnering across Product, Technology, and Operations globally. You'll translate complex information into clear executive-ready narratives, proactively manage risks and issues, and drive decisions through rigorous analysis and root-cause deep dives. This work matters because it builds a centralized, consistent change framework and advances the Cash Target Operating Model (CTOM) to improve operational efficiency, reduce cost, and enhance the client experience.

Job responsibilities

• Manage multiple projects and initiatives end-to-end from idea through execution to deliver business outcomes.
• Plan and run project lifecycle activities (initiation, planning, execution, monitoring, and closeout) with clear milestones and deliverables.
• Communicate project progress, decisions, and outcomes through structured updates and executive-ready materials.
• Synthesize complex, broad-ranging information into concise key messages and a coherent storyline for Senior Management.
• Document project risks, issues, actions, and decisions; escalate appropriately to ensure timely visibility and resolution.
• Partner with Product, Product Development, Technology, and Operations to clarify requirements and translate needs into actionable solutions.
• Coordinate cross-functional stakeholders across lines of business, functions, and geographies to drive alignment and execution.
• Perform deep dives, process reviews, and root-cause analysis to identify gaps and implement corrective actions.
• Evaluate multiple solution approaches using structured analysis to recommend the best path forward.
• Drive continuous process improvement with a risk and controls mindset across deliverables and operating routines.

Required qualifications, capabilities and skills

• Demonstrate strong project management and organizational skills to deliver initiatives from inception through execution.
• Experience in Managing multiple competing priorities with structure, pace, and attention to detail.
• Strong Influencing and partnership skills with stakeholders at all organizational levels, clearly articulating status, requirements, and dependencies.
• Demonstrate the ability to communicate concisely in written and verbal formats, including executive-ready updates.
• Experience in applying strategic and analytical thinking to diagnose problems and drive results-oriented execution.
• A track record of collaborating effectively in a multi-functional, global team environment to deliver high-quality outcomes.
• Show adaptability in responding to change and ambiguity within a rapidly evolving industry.
• Exhibit Cash, FX & Liquidity product knowledge.

Preferred qualifications, capabilities and skills

• Use Alteryx to perform data preparation, analysis, or workflow automation.
• Build Tableau reporting/visualizations to track delivery progress and outcomes.
• Leverage Signavio to support process mapping and operational design.
• Demonstrate experience operating in governance or centralized change functions within operations.
• Apply a risk and controls mindset to change delivery and process improvement.
• Educated to a degree level (or equivalent)

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.