Join our dynamic Wholesale Lending Services team, where you’ll help shape a proactive risk and control culture supporting global lending operations. You’ll collaborate with talented colleagues across business, operations, and risk functions to deliver impactful solutions and safeguard our business.

As a Control Manager Vice President in Wholesale Lending Services (WLS), you will play a key role in delivering a robust control environment for our global lending operations. You’ll support a diverse team, drive regulatory oversight, and lead risk assessments to ensure operational excellence. Your work will help protect the firm, our clients, and our reputation, while fostering a culture of continuous improvement and collaboration.

Job Responsibilities

• Foster a proactive risk and control culture by identifying process gaps and challenging the status quo
• Support business partners in analyzing key processes, identifying risks, and recommending improvements
• Conduct comprehensive risk assessments to identify and mitigate key risks through effective controls
• Manage control-related activities, including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing
• Lead the end-to-end execution of CORE, addressing control breaks and driving resolutions to minimize financial, regulatory, and reputational risk
• Ensure business engagement and accountability in control-related activities
• Review and analyze program data, such as Key Risk and Key Performance Indicators, to inform business strategies
• Collaborate with colleagues across business, operations, legal, compliance, risk, audit, and technology functions
• Serve as a subject matter expert for operational risk, advising on emerging trends, risk events, metrics, and governance
• Develop and implement action plans to address root causes and ensure sustainable solutions
• Lead change management initiatives to strengthen the control environment

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent experience
• 5+ years of experience in controls, audit, quality assurance, risk management, or compliance within financial services
• Advanced knowledge of control and risk management concepts, including designing and evaluating CORE with business partners
• Experience managing people and leading teams in business operations or risk/controls
• Proficiency in PowerPoint or Pitch Pro, with the ability to create compelling executive presentations
• Exceptional written and verbal communication skills, with strong interpersonal and collaboration abilities
• Strong analytical, problem-solving, and process analysis skills, with the ability to work autonomously in a fast-paced environment

Preferred Qualifications, Capabilities, and Skills

• Experience in leadership roles within business operations or risk/controls
• Technical acumen to identify and implement technical solutions for business challenges
• Demonstrated ability to analyze metrics for emerging risks and develop sustainable action plans
• Experience in change management and driving systemic improvements
• Ability to make informed, data-driven decisions and influence stakeholders

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).