Join our Escrow Sales team!

As a Escrow Sales Associate in Liquidity and Account Solutions, you will support select Escrow Sales Executives in their efforts to generate new business revenue while adhering to service capabilities and proper risk controls and processes. This will involve ensuring Anti-Money Laundering/Know Your Customer (“KYC”) requirements are met in compliance with the USA PATRIOT Act, accurate and timely processing of KYC records, maintaining a relationship management system, loading all deal information into the sales system, managing the deal pipeline and related meetings, assisting with client correspondence and preparing and delivering marketing materials related to prospecting.

The Global Escrow business provides independent third-party account solutions and is a century-old franchise in the US with an expanded footprint into Europe, Asia, and Latin America. Customers view J.P. Morgan as a trusted and financially strong escrow agent and benefit from our global network, product expertise and dedicated client service.

Job responsibilities

• Develop a thorough understanding of Escrow products & services, risk inherent in our daily business, the clients and intermediaries we serve and associated sales strategies
• Review of clients before onboarding to ensure appropriate documentation is requested
• Handle communication with clients, Sales, Wholesale KYC Operations (WKO) and Client Service to coordinate proper collection, tracking and loading of necessary KYC documentation
• Oversee KYC approval process by answering client and internal questions, addressing system issues and ensuring adequate KYC checks have been performed in advance of the deal closing
• Partner with WKO and Compliance regarding risk issues or miscellaneous follow-up questions as they arise and escalate as necessary
• Timely and accurate input of deal information and call report activities into internal sales system and oversight of pipeline report and weekly pipeline meeting
• Work closely with Sales to advance business development by assisting in research and sales call preparation
• Attend Sales calls as requested by Sales Executives and assist with note taking and documenting required next steps
• Develop understanding of deal acceptance criteria in order to be able to mitigate risk exposure to the firm.
• Assist with client correspondence, including preparation of marketing materials, thank-you cards, follow-up materials
• Handle additional sales support activities and projects as they arise and serve in a back-up capacity during Sales Executives’ travel, including email / phone coverage and new deal responsibilities

Required qualifications, capabilities, and skills

• Demonstrate strong working relationships with colleagues and foster a team mentality
• Customer-focused, with the ability to prioritize and handle multiple tasks simultaneously while working in a high-volume, fast-paced environment
• Excellent verbal and written communication, as well as organization and time-management skills
• Ability to think critically, learn rapidly, generate ideas and use creativity for new business development support
• Proficient in MS Office (Word, Excel, PowerPoint) with the ability to learn and use various PC/internet-based systems.
• Essential character traits: Positive attitude, team-oriented, hard-working, enthusiastic
• 2+ experience in Banking or related Financial Services field with a BS/BA
• Preferred qualifications, capabilities, and skills
• Experience using Salesforce customer relationship management software platform