Job Description

Step into a pivotal role at JPMorgan Chase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Senior Associate Control Manager within the Consumer and Community Banking (CCB) Card Credit Products organization, you will play a crucial role in assisting with project management by identifying and mitigating compliance and operational risks on key projects. You will collaborate with business executives to design and implement effective control strategies, ensuring our operations are secure and efficient for key projects. Your work will directly contribute to the firm's success and help maintain our reputation for excellence.

Job Responsibilities:

• Partner with and advise stakeholders to analyze risks and controls across projects, proactively find gaps or new risks, and identify root causes to advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Support and manage project lifecycle activities including due diligence, planning, tracking, coordinating, and reporting, with a focus on control functions.
• Oversee strategic execution projects, ensuring organizational alignment with project goals and objectives, providing guidance, motivation and support to project teams.
• Develop and maintain reporting, executive summaries, and dashboards for leaders and stakeholders, highlighting risks, watch items, timelines and other metrics.
• Support stakeholder communications by drafting content, preparing presentations, and actively engaging in verbal and written updates to drive alignment and action toward project objectives, tailoring messaging appropriately for executive and cross-functional audiences.
• Support project meetings, workshops, and other related activities, including the preparation of agendas, meeting minutes and action items.
• Drive strategic tasking and requirements from key stakeholders and project participants, ensuring effective communication and collaboration.

Required Qualifications, Capabilities and Skills:

• 5+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls: Independently applies risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters.
• Analytical Thinking & Decision Making: Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks.
• Change Management: Utilizes change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed.
• Communication & Presentation Skills: Independently creates and delivers effective presentations using sound design principles, writes executive summaries and key messages with clarity, and actively listens and summarizes discussions to drive alignment.
• Internal Stakeholder Management: Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Influence: Influences others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary.
• Teamwork: Accepts responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders.
• Knowledge Sharing & Lessons Learned: Independently captures and documents project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation.