Vice President - Amenities Services at JPMorgan Chase

Job Aid: VP – Lobby Reception & Conference Centre Job Grade:

 603
Department:

 Amenity Services

Location: Bengaluru,India Reports to:

 VP – Regional Amenity Services Lead


Description:

Oversee Conference Centre & Lobby Reception teams, ensuring service excellence and operational effectiveness.

Join JP Morgan as a Vice President overseeing LR & CC Amenity Services, where your leadership will ensure the highest standards of service across our Conference Centers and Lobby Receptions. Collaborate with global teams and drive strategic initiatives to deliver exceptional experiences for our clients and employees.

Job Summary:

As a Vice President, you will oversee the Conference Centre & Lobby Reception teams, providing meeting planning services and managing Lobby Reception. Ensure global standards are maintained, delivering service excellence and operational effectiveness. Collaborate with Global Services, Multimedia Services, Food service vendors, and Local Lines of Business. Report directly to the Regional head with a dotted line to the Global head of Conference Centre.

Key Job Responsibilities:

• Provide operational oversight of Conference Centers & Lobby Reception, ensuring compliance with policies and regulations.

• Manage internal event planners and interact with senior management and LOB representatives to deliver outstanding service.

• Develop and maintain high-touch customer service levels.

• Review management of meeting space and maximize utilization.

• Partner on new construction and refresh projects, managing onboarding of new conference centers.

• Provide strategic guidance on vendors’ development of menus, programs, and concepts tailored to site demographics and preferences.

• Manage the Voice of the Consumer program to obtain feedback and implement service enhancements.

• Gather and analyze metrics/MIS reports to monitor business trends and support operational needs.

• Determine training and development needs for the team and manage performance reviews.

• Conduct monthly reviews with the Regional head to share operational updates.

• Collaborate with India & global Amenity Services teams on strategy and innovation.

• Undertake market reviews and benchmarking exercises to analyze competition.

• Collaborate on monthly business reviews with vendors to manage performance against contractual requirements.

Minimum Skills, Experience and Qualifications:

Educational Qualifications:

• Bachelor's degree in Hospitality Management or a related field. Industry experience is advantageous.

Experience:

• 12+ years’ experience in the hospitality industry managing guest experiences.

• Proven experience in business operations, data analysis, and management information systems.

• Experience managing local and remote teams.

• Understanding of the meeting planning process and white-glove customer service approach.

• Industry experience in technology, hospitality, or a related field is beneficial.

• Experience in business processes and procedures.

Additional Skills:

• Familiarity with targeted email tools and communication strategies.

• Experience in vendor management, including performance metrics and scorecards.

• Working knowledge of food and beverage and audio visual.

Competencies:

• Analytical and Problem-Solving

• Communication

• Strategic and Leadership

• Technical Proficiency

• Independence and Collaboration

• Organizational and Decision-Making